Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will address and rectify any issues should you have any. We may choose to test returned shipments. If a returned product is tested and found to be free of defect, Squeaky’s Trains & Things LLC will not replace the item.
Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping, handling, and insurance charges are non-refundable. Shipping will be charged to the customer from any returns that are part of a free shipping program. Shipping cost will be deducted from customers refund.
Order cancellation requests must be submitted, via e-mail (email@example.com) or live chat, before the order is shipped.
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Free Delivery, Satisfied or Refunded
Free USA shipping for orders over $99.00! In-stock products ship next business day. Shipping Policy
Not satisfied? You have 30 days, from date of purchase, to return an item(s) in unopened condition. Refund Policy
Top-notch Support & Packaging
We are available 7 days a week through Live Chat & Support Form.Customer support through phone (470) 344-4404 may be slower.
Squeaky's Trains & Things is a family owned business, each package is handled with care and appreciation.
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Squeaky's Reward Program
Earn Reward Points with each purchase, birthday and more.
Use those points to redeem free products, discounts and more!