Shipping & Return
Shipping Cost
Shipping cost is automatically calculated for all shipments.
Delivery Signature Required
We require a signature for delivery for all orders over $250.
We reserve the right to require signature on any order.
Shipping to P.O. Box / APO Box
If you have chosen to ship your parcel to a P.O. or APO Box, the delivery service must be provided by the USPS. No exceptions. Keep in mind some order require a signature on delivery.
Shipping Times
Most orders that are paid via credit card or PayPal will usually ship within 1-2 business days as long as the item is in stock.
Custom order shipping times vary based on the order, please see product description or contact us for a estimated quote.
Pre-Order & Back-Order shipping times vary based on the order, please see product description or contact us for a estimated quote.
If you believe a parcel has been stolen or lost after it has been delivered, you must contact the local authorities and notify Squeaky’s Trains & Things LLC Immediately through e-mail, support ticket or live chat.
Pre-Order Shipping Times
- We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we'll do our best to let you know.
- You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us at support@squeakystrains.com if you need to update any of this information.
Returns, Refunds And Exchanges
You have 30 days, from date of purchase, to return or exchange an item(s) in good and unopened condition.
Any discrepancies or damages with shipments received must be reported within 14 days upon delivery. In the event an item(s) is damaged upon delivery, wrong item(s) were sent, if there were any overages or shortages, please email us at support@squeakystrains.com or contact Live Chat.
We will address and rectify any issues should you have any. We may choose to test returned shipments. If a returned product is tested and found to be free of defect, Squeaky’s Trains & Things LLC will not replace the item.
Squeaky’s Trains & Things LLC reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.
Shipping, handling, and insurance charges are non-refundable. Shipping will be charged to the customer from any returns that are part of a free shipping program. Shipping cost will be deducted from customers refund.
Order cancellation requests must be submitted, via e-mail (support@squeakystrains.com) or live chat, before the order is shipped.
Oversized And/Or Heavy Packages
Oversized and/or heavy packages that have dimensional weight charges will incur additional shipping charges as imposed by all shipping carriers (FedEx, UPS, USPS, DHL).
Customers will be charged the actual cost of shipping (Plus a $3.00 handling fee). Items may include, but not limited to: Transformers, Track, Sets, Expansion Packs, and more. Contact for details. Please Note these types of orders will incur additional freight charges and will be added by Squeaky’s Trains at the time of order processing and will not be reflected on the final order checkout page.